Trendora — Frequently Asked Questions
Welcome to Trendora. We’re here to make your shopping experience simple, easy, and enjoyable. Below you’ll find answers to some of our most frequently asked questions.
Orders & Shopping
1. How can I place an order?
Simply browse our collection, select your preferred item, choose the available size and color, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the instructions to complete your purchase.
2. Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing your order.
While we’ll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or been shipped.
3. How do I know if my order was successfully placed?
After completing your purchase, you’ll receive an order confirmation email containing your order number and purchase details.
If you don’t receive the email, please check your spam or promotions folder. You can also contact our customer service team for assistance.
4. Can I add items to my order after placing it?
Once an order has been submitted, we may not be able to add additional items to it. If you’d like to purchase another item, we recommend placing a new order.
5. What should I do if I entered the wrong shipping address?
Please contact us as soon as possible with your order number and the correct shipping information.
We’ll do our best to update the address before your order is shipped. Once an order has been dispatched, we may not be able to change the delivery address.
Shipping & Delivery
6. Where does Trendora ship?
We currently ship to selected destinations. Available shipping options and delivery locations will be displayed at checkout based on your shipping address.
7. How long will my order take to arrive?
Delivery times depend on your destination, shipping method, and order processing time.
Estimated delivery information will be provided during checkout. Please note that delivery times are estimates and may be affected by factors outside of our control, such as carrier delays, weather, customs processing, or public holidays.
8. When will my order be shipped?
Orders are generally processed within [1–3 business days] after payment has been successfully received.
During sales, holidays, new product launches, or other periods of high demand, processing may take longer.
9. How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information when available.
You can also use our Track Your Order page to check your shipment status.
10. My tracking information hasn't updated. What should I do?
Tracking information may take some time to update after your package has been handed to the carrier.
If there has been no movement for an extended period, please contact our customer service team with your order number and tracking information, and we’ll be happy to help.
11. What should I do if my package is marked as delivered but I haven't received it?
First, please check around your delivery location and with household members, neighbors, or your building's reception area if applicable.
If you still cannot locate your package, please contact the shipping carrier directly and contact us with your order details so we can assist you further.
Returns & Exchanges
12. What is Trendora's return policy?
We want you to love your purchase. If you’re not completely satisfied, you may be eligible to return your item within [30 days] of delivery, subject to our return conditions.
Items must generally be unworn, unwashed, undamaged, and returned with their original tags and packaging.
Please review our Returns & Exchanges policy for complete details.
13. How do I start a return?
Please contact our customer service team at [lllxxnnn@163.com] with your order number and the reason for your return.
Our team will provide you with the next steps and return instructions.
14. Can I exchange an item for a different size?
Exchanges may be available depending on product availability.
If you need a different size, please contact us as soon as possible. If the requested size is unavailable, we may offer another available solution in accordance with our return policy.
15. Can I return sale or discounted items?
Return eligibility for sale, promotional, clearance, or final-sale items may vary.
Please check the product description and our Returns & Exchanges policy before making a purchase.
16. When will I receive my refund?
Once your returned item has been received and inspected, we’ll process your refund if the return meets our requirements.
Refund processing times may vary depending on your payment provider or financial institution.
Products & Sizing
17. How do I choose the right size?
We recommend checking our Size Guide before placing your order.
For the best fit, comp
are the measurements provided in our Size Guide with a similar garment you already own.
If you’re between sizes, please refer to the specific product description for additional fit information.
18. What if the item I want is out of stock?
If an item or size is unavailable, you can check back later for restocks.
When available, you may also sign up for restock notifications to be notified when the item becomes available again.
19. Will the color of the product look exactly like it does in the photos?
We make every effort to display product colors as accurately as possible.
However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.
Payments & Customer Support
20. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location and device.
All payments are processed through secure payment systems.
21. Is my payment information secure?
We take the security of your personal and payment information seriously.
Payment information is processed through secure payment providers, and we do not store your complete payment card details on our website.
22. How can I contact Trendora?
If you have any questions that aren’t answered here, we’re happy to help.
Email: lllxxnnn@163.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
We aim to respond to customer inquiries within 1–2 business days.
Still Have Questions?
We’re here to help.
If you can’t find the answer you’re looking for, please Contact Us and our customer service team will be happy to assist you.
Thank you for choosing Trendora.
Modern Style. Everyday Confidence.