Trendora — Shipping & Delivery
Last Updated: August 2026
At Trendora, we want your order to arrive safely and on time. Below you’ll find important information about order processing, shipping methods, delivery times, and tracking.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, we’ll begin preparing your items for shipment.
Orders are generally processed within 1–3 business days.
Please note that orders placed during holidays, promotional events, product launches, or periods of high demand may require additional processing time.
Orders are not typically processed or shipped on weekends or public holidays.
2. Shipping Destinations
Trendora currently ships to selected destinations.
Available shipping methods and delivery options will be displayed at checkout based on your shipping address.
If your country or region is not available at checkout, please contact us before placing your order.
3. Estimated Delivery Times
Estimated delivery times depend on your destination and the shipping method selected at checkout.
As a general guide:
Destination Estimated Delivery
United States 5–10 business days
Canada 7–14 business days
United Kingdom 5–10 business days
Europe 5–12 business days
Other International Destinations 7–20 business days
Please note: These are estimated delivery times and are not guaranteed.
Actual delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, and other circumstances outside our control.
4. Shipping Costs
Shipping costs are calculated based on your delivery destination, order size, and available shipping method.
The exact shipping cost will be displayed at checkout before you complete your purchase.
From time to time, Trendora may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.
5. Order Tracking
Once your order has been shipped, you’ll receive a Shipping Confirmation email containing your tracking number, when tracking is available.
You can use the tracking number to follow your package through the carrier's tracking system.
Please allow 24–48 hours for tracking information to become available after your shipping confirmation has been sent.
You can also use our Track Your Order page to check your order status.
6. Shipping Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, unexpected delays can occasionally occur.
Possible causes include:
Severe weather
Public holidays
Carrier delays
Customs processing
Incorrect or incomplete shipping information
High shipping volumes
Other circumstances beyond our control
If your package is significantly delayed, please contact us with your order number and tracking information so we can assist you.
7. Incorrect Shipping Information
Please make sure your shipping address is accurate and complete before placing your order.
If you notice an error after placing your order, please contact us as soon as possible.
We’ll do our best to update your information before the order is shipped. However, once an order has been dispatched, we may not be able to change the shipping address.
Trendora is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided at checkout.
8. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot find it, please:
Check your mailbox, front door, porch, or other delivery areas.
Check with household members, neighbors, or your building's reception area.
Contact the shipping carrier for additional delivery information.
Contact Trendora if you still cannot locate your package.
We’ll do our best to assist you in resolving the issue.
9. Damaged Packages
If your package arrives visibly damaged, please take photos of the package and the damaged items before disposing of any packaging.
Contact us at lllxxnnn@163.com as soon as possible and include:
Your order number
Photos of the damaged package
Photos of the damaged item
A brief description of the issue
Our customer service team will review your request and help determine the appropriate solution.
10. Customs, Duties & Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes, or local fees imposed by the destination country are the responsibility of the customer.
Customs policies vary by country, and Trendora cannot guarantee whether or when a particular shipment may be subject to these charges.
11. Multiple Shipments
Depending on product availability, your order may occasionally be shipped in more than one package.
If your order is shipped separately, you may receive multiple shipping confirmation emails and tracking numbers.
You will not necessarily receive all items