Privacy Policy

Trendora — Privacy Policy

Last Updated: August 2026

At Trendora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or subscribe to our newsletter, we may collect information including:

Name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Account information
Customer service communications
Information you provide when requesting a return or exchange

We may also automatically collect certain information when you browse our website, including:

IP address
Browser type
Device information
Operating system
Pages and products viewed
Referring websites
Website interactions
Approximate location
Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Process payments
Ship your purchases
Provide order tracking
Process returns, exchanges, and refunds
Respond to customer service requests
Communicate with you about your orders
Send marketing communications where permitted
Improve our website, products, and services
Analyze website usage and performance
Detect and prevent fraud or unauthorized activity
Maintain website security
Comply with applicable laws and legal obligations

3. Payment Information

Payments are processed through third-party payment providers.

Depending on the payment method you choose, your payment provider may collect and process payment card or other payment information.

Trendora does not generally store your complete payment card information on our servers.

Please review the privacy policy of the applicable payment provider for additional information about how your payment information is handled.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our online store, process orders, and provide related services.

Information submitted through our website may be processed by Shopify in accordance with applicable privacy laws and Shopify's privacy practices.

5. Cookies and Similar Technologies

We use cookies and similar technologies to help operate our website and improve your shopping experience.

Cookies may be used to:

Keep items in your shopping cart
Remember preferences
Understand website traffic
Analyze website performance
Improve website functionality
Measure advertising performance
Provide relevant content and advertising
Detect fraud and security issues

Where required by applicable law, we will obtain your consent before using non-essential cookies.

You may also manage cookies through your browser settings and available cookie preference tools.

6. Analytics and Advertising

We may use third-party services such as analytics and advertising platforms to understand how visitors use our website and to measure marketing performance.

Depending on the services we use, these may include platforms such as:

Google Analytics
Meta
TikTok
Other advertising or analytics providers

These services may collect information about your device, browsing activity, website interactions, and advertising activity.

Where required by applicable law, we will obtain appropriate consent before using certain tracking or advertising technologies.

7. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business.

These providers may include:

Shopify
Payment processors
Shipping and fulfillment providers
Analytics providers
Email marketing providers
Customer service providers
Fraud prevention and security providers
Website and technology providers

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

We do not sell your personal information for money.

8. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent where required, we may send you marketing communications about:

New arrivals
Special offers
Promotions
Seasonal collections
Product updates
Trendora news

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.

You may also contact us directly to request removal from our marketing communications.

Please note that you may continue to receive transactional communications, such as order confirmations and shipping updates, even after opting out of marketing emails.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Process transactions
Maintain business records
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce our agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion
The right to restrict certain processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where applicable
The right to opt out of certain marketing or targeted advertising activities

To exercise an applicable privacy right, please contact us using the information below.

We may need to verify your identity before processing certain requests.

12. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR and UK GDPR.

Depending on the circumstances, these rights may include access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

You may also have the right to lodge a complaint with your local data protection authority.

13. United States Residents

Certain U.S. states provide residents with additional privacy rights.

Depending on applicable law, these rights may include the right to access, correct, delete, or obtain a copy of certain personal information and the right to opt out of certain forms of targeted advertising or other processing.

If you would like to exercise an applicable privacy right, please contact us.

14. California Residents

California residents may have additional rights under applicable California privacy laws.

Depending on the circumstances, these may include rights relating to accessing, correcting, deleting, or obtaining certain personal information, as well as rights concerning certain uses or disclosures of personal information.

To submit a privacy request, please contact us at:

lllxxnnn@163.com

We will process eligible requests in accordance with applicable California law.

15. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers, or other services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

17. International Data Transfers

Your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions or concerns about this Privacy Policy or how Trendora handles your personal information, please contact us.

Trendora

Email:lllxxnnn@163.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM

Trendora
Modern Style. Everyday Confidence.