Trendora — Returns & Exchanges
Last Updated: August 2026
At Trendora, we want you to feel confident about every purchase. If your order isn’t quite right, we’re happy to help with a return or exchange, subject to the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must meet all of the following requirements:
Be unworn and unused
Be unwashed
Be free from stains, makeup, perfume, odors, or other signs of wear
Have the original tags attached
Be returned in its original packaging when applicable
Be in the same condition in which you received it
Items that do not meet these requirements may not be eligible for a refund or exchange.
2. How to Request a Return
To start a return, please contact us at:
Email: lllxxnnn@163.com
Please include:
Your order number
The item(s) you would like to return
The reason for the return
Photos of the item if requested by our customer service team
Please do not send your return to the address shown on the package unless our customer service team has specifically instructed you to do so.
Once your return request has been reviewed and approved, we’ll provide you with the appropriate return instructions.
3. Exchanges
If you need a different size or color, please contact us as soon as possible.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another appropriate solution.
For the best chance of securing your preferred size, we recommend contacting us promptly.
4. Return Shipping Costs
Unless the item received is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.
If Trendora sent you the wrong item or your item arrived damaged or defective, please contact us before returning the item. We’ll review the issue and provide further instructions.
5. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return.
These may include:
Items marked Final Sale
Gift cards
Items that have been worn, washed, altered, or damaged
Items with missing or removed tags
Items showing signs of use, stains, makeup, perfume, or other odors
Personalized or customized items, where applicable
Any product-specific return restrictions will be stated on the product page or at checkout.
6. Sale & Promotional Items
Items purchased during a sale or promotional event may be subject to different return conditions.
Unless otherwise stated on the product page, sale items may be eligible for return if they meet our standard return requirements.
Items specifically marked Final Sale are not eligible for return or exchange.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Clear photos of the item
Photos of the packaging if relevant
Please do not return the item before contacting us. Our team will review your request and provide instructions for the next steps.
8. Refunds
Once your returned item has been received and inspected, we’ll notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method used to place the order.
Please allow additional processing time for your bank or payment provider to make the funds available in your account.
Original shipping charges, if any, may not be refundable unless required by applicable law or the return is due to an error on our part.
9. Return Inspection
All returned items are inspected when received.
If an item does not meet our return requirements, we may be unable to issue a refund or exchange.
If a return is rejected, we may contact you regarding the item and available options.
10. Late Returns
Return requests submitted after the applicable return period may not be accepted.
If you believe there are exceptional circumstances affecting your return, please contact our customer service team as soon as possible.
11. International Returns
Customers returning orders from outside the original shipping country may be responsible for return shipping costs, customs charges, duties, or other applicable fees unless otherwise required by law.
International returns may also take longer to process due to shipping and customs procedures.
12. Order Refusal
If a customer refuses delivery of an order rather than following our return procedure, any resulting shipping, return, customs, or handling costs may be deducted from the applicable refund where permitted by law.
13. Questions About Your Return?
Our customer service team is here to help.
Trendora Customer Support
Email: lllxxnnn@163.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM
We aim to respond to customer inquiries within 1–2 business days.
Thank You for Shopping with Trendora
We appreciate your business an
d want to make your shopping experience as easy as possible.
Trendora
Modern Style. Everyday Confidence.